The spa itself is wonderful; nicely designed and just what we were looking for. But the reason I would buy again from Presque Isle Hot Tubs is their customer service. If you have already owned a hot tub, you know how important customer service is with respect to getting a tub installed, learning how to use its various features, and learning how to maintain the tub and maintain the condition of the water. Presque Isle Hot Tubs has great customer service. I could not be more pleased with our experience.